Privacy Policy

Haein Yoga Last updated: March 2026

Introduction:

Haein Yoga ("we," "us," or "our") operates the website www.haeinyoga.com and related services. We are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.By using our website, booking a retreat, or subscribing to our communications, you agree to the practices described in this policy.

What Information We Collect:

Information you provide directly: Full name, email address, phone number, and mailing address when you register for a retreat or event; payment and billing information processed through our third-party payment providers (Squarespace Commerce and/or Stripe); health-related information you voluntarily share for retreat participation, such as injuries, allergies, dietary requirements, or medical conditions; emergency contact details; responses to booking forms, questionnaires, and welcome packet forms; messages you send us through our contact form, email, or WhatsApp.

Information collected automatically: IP address, browser type, device information, and operating system; pages visited, time spent on pages, and referring URLs; cookies and similar tracking technologies (see Cookies section below).

How We Use Your Information:

We use the information we collect to: process retreat bookings, deposits, and final payments; communicate with you about your reservation, travel logistics, schedules, and event updates; accommodate dietary needs and health considerations during your retreat; coordinate airport transfers and arrival/departure logistics; send newsletters and retreat announcements (only with your consent); improve our website, services, and overall guest experience; comply with applicable legal obligations.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Health and Sensitive Information:

Our retreats involve physical yoga practices (Vinyasa, Ashtanga, Yin), breathwork, cacao ceremonies, and other wellness activities. To ensure your safety and well-being, we may ask you to share health-related information such as injuries, medical conditions, pregnancy status, allergies, or dietary restrictions. This information is collected solely for your safety and comfort. It is shared only with the retreat facilitators and instructors directly involved in your care. It is never used for marketing or shared with unrelated third parties. You are never required to share more than you are comfortable with, but withholding relevant health information may limit our ability to ensure your safety during certain practices.

Third-Party Services:

We use the following third-party services that may process your data:

Squarespace — website hosting and e-commerce (processes orders and stores customer data). Stripe — payment processing. Mailchimp or Squarespace Email Campaigns — email marketing and newsletters. WhatsApp — direct communication with guests regarding bookings and logistics. Each of these services has its own privacy policy. We encourage you to review them. We only share the minimum amount of data necessary for these services to function.

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Third-Party Venues:

Our retreats are held at third-party locations such as Playa Viva and other venues in Mexico and internationally. When you attend a retreat, the hosting venue may independently collect certain data (such as check-in information or liability waivers) under their own privacy policies. We encourage you to review the privacy practices of the specific venue where your retreat will take place.

Cookies:

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze website traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

We use: essential cookies required for the website to function properly; analytics cookies to understand how visitors use our site.

Data Retention:

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Specifically: booking and transaction records are retained for up to 5 years for accounting and tax purposes in accordance with Mexican fiscal regulations; health information shared for retreats is deleted within 6 months after the event unless you request otherwise; newsletter subscriber data is retained until you unsubscribe.

Your Rights:

You have the right to: access the personal data we hold about you; request correction of inaccurate or incomplete data; request deletion of your data; withdraw consent for marketing communications at any time by unsubscribing from our emails or contacting us directly; request information about how your data is being used. If you are located in the European Economic Area (EEA), you also have additional rights under the GDPR, including data portability and the right to restrict processing. To exercise any of these rights, please contact us at the email address listed below. We will respond within 30 days.

Data Protection Under Mexican Law:

Haein Yoga is based in Mexico and complies with the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares). You have the right to exercise your ARCO rights (Access, Rectification, Cancellation, and Opposition) regarding your personal data. To do so, please send a written request to the email address below.

Children's Privacy:

Our retreats and services are designed for adults (18 years and older). We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from someone under 18, please contact us and we will promptly delete it.

International Participants:

If you are joining a retreat from outside Mexico, your personal data may be transferred to and processed in Mexico. By registering for a retreat, you consent to this transfer. We take reasonable steps to ensure your data is treated securely regardless of your country of origin.

Changes to This Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us: If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Haein Yoga Email: info.haeinyoga@gmail.com WhatsApp: +52 664 693 0393 Website: www.haeinyoga.com